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Support
24/7 Off-Air Emergency Telephone Support
Call our software engineers and receive a quick answer within 60 minutes1 |
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Premium Telephone Support
Telephone support is available with a live support technicians in Arlington TX,
weekdays between 9AM-5PM Central Time.2 |
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Internet E-mail Based Support
Support for urgent issues submitted during our normal weekdays operating hours between
9AM-5PM Central Time. |
60 minute
response
time1 |
Same day
response
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Remote Login Support
Free remote PC Login for tough problems using the award winning LogMeIn.com remote
access. |
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Wintek Sofware Company Software Upgrade Protection
Free upgrades for each product purchased for which you have a support plan. |
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System Checkup & Configuration Help
When issues arise, we can remotely log in and check your PC and software configuration for any
problems with hardware
or software purchased from us. |
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Validation Keys
We provide lost or replacement validation keys for all your purchased
versions of our applications that are under current support. |
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Utility & Driver Updates
We provide free tested and certified updates to our software. |
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The PLATINUM support plan is optional and renewable annually throughout the life of the software.
All customers are automatically enrolled in the GOLD Support Plan upon
purchasing their software for a period of three months. Renewal is not
automatic; you must opt-in.
Many features of the Platinum support plan (does not include 24-hour Off-Air Emergency support) for $100
less and renewable annually throughout the life of the software.
Customers who do not elect to enroll in a continual support plan, may pay for
our assistance using the On-Demand Support Plan. This plan allows for you
to obtain one our of assistance for the price of $35. Support is billed
$35 initial (up to 1 hour) and then $35 an hour, billed in 30 minute increments,
should the call require extended time. To initiate an On-Demand call, call
our support number below and tell the technician you wish to initiate an
On-Demand help ticket. Once we establish a connection we will need
authorization from a valid credit card holder with all pertinent billing address
info and the 3-digit code on the back of the card.
1We make every attempt to respond to your call withing 60 minutes for the Platinum Support Plan, and
within hours for the Gold Support Plan during normal business hours.
2If after hours and our support technicians are busy, we will provide a prompt call-back, so you
don't have to be stuck on-hold.you holding in a
Now, help is at hand from the experts at Wintek. We'll spend time helping you get up and running
with your software and to ensure that
it is running correctly and efficiently and that you have a good understanding of how it works.
IMPORTANT: Prices published here are per machine fo for single users.
Companies with multiple PCs
requiring technical support plansfor more than one computer and/or users should contact
us for special pricing.
IMPORTANT: Prices and services are subject to
change. These prices were published on Feb. 16th 2010 and are effective
immediately. These prices supersede any other support prices. The services
purchased on the date of your invoice are valid for the duration of your techical
support plan.
This document last updated: August 20th, 2011.
Trouble with CD Wizard? CLICK HERE!
Trouble with Wintrax? Common issues just CLICK HERE!
Wintek Software
Company
1206 Rambler Rd
Arlington, Texas 76014-1444 USA
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